For the second year in a row, QBOL has received the Feefo Platinum Trusted Service Award for 2023. Feefo is the world’s largest independent platform which collects reviews from verified customers. Their awards offer an independent seal of excellence, recognizing businesses that consistently deliver a world-class customer experience.
To win the Platinum award, businesses must collect at least 50 reviews -from 1 January to 31 December - and maintain a Feefo service rating of at least 4.5 for three consecutive years.
These awards are only attainable thanks to the wonderful feedback we have received over the years. In house, our Feefo account is managed by Meghan Say, Digital Marketing Executive and Bearing Geek (affectionately named!). Meg monitors the feedback as it comes in, sends responses to all our customers, and circulates the feedback inhouse. We value each and every comment from our customers, and the whole QBOL team loves reading the messages left for us.
Tony Wheble, CEO at Feefo, said: “This year has been a difficult one for so many businesses. I’m delighted to recognise thousands of our clients that have overcome various challenges to provide such high levels of customer service and satisfaction. A particular congratulations to Quality Bearings Online for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”
We’re committed to delivering the highest quality of service and will continue to listen, understand, and respond to all of our customers. On behalf of the whole QBOL team, thank you to each and every one of you for sharing your ratings and reviews with Feefo.
Congratulations to all the other businesses who have won a 2023 Service Trusted Award. Inhouse, we celebrated by indulging into some tasty cupcakes from Rachel's Kitchen. Why not head over to our Feefo and have a read what our customers have said about us.
