We are pleased to announce that we have won the Feefo Platinum Trusted Service Award for 2024. This is the third consecutive year we’ve won this independent seal of excellence which recognises businesses that consistently deliver a world-class customer experience.
Feefo established the Trusted Service Awards to recognise brands that use the platform to collect verified reviews and receive exceptional customer feedback. The award stands apart from others of its kind by analysing feedback from real customers to offer a true reflection of a business’s dedication to providing outstanding customer service.
Operating on a global scale, we supply industry-leading products to customers in over 110 countries worldwide to a wide range of industries. Keeping our customers happy is our main priority. So, the fact that this award is based on feedback from genuine customers gives us confidence we are providing an exceptional level of service.
To achieve a Feefo Platinum Trusted Service Award, businesses must achieve the Gold standard for three consecutive years and collect over 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2023 and 31st December 2023.
In 2023, 89% of our customers gave us a 5-star service rating and recommended our products and services to others.
The award also reflects how hard our staff work to listen to our customers and keep them happy, so a huge shoutout goes to the QBOL team. As we enter 2024, we’ll continue to listen to and deliver what our customers want.
Tony Wheble, CEO at Feefo, said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.
“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.
“A particular congratulations to Quality Bearings Online for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”
We are dedicated to providing excellent service and will continue to listen, understand, and respond to all of our valued customers. The entire QBOL team extends heartfelt gratitude to each of our customers for taking the time to share your ratings and reviews on Feefo.
A big congratulations to all the fellow businesses that have earned the esteemed 2024 Trusted Service Award. At our HQ, we marked this achievement by treating our staff who helped us attain this award to a sweet treat from local business Yummy Treats.
Are you interested in finding out what our customers have to say about Quality Bearings Online? Check out the reviews below: